SEMRUG' HOTEL

Gazchi MFY, Elobod

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Description

Located in Khiva, Hotel Semrug has a terrace. Among the facilities of this property are a restaurant, a 24-hour front desk and a shared kitchen, along with free WiFi throughout the property. The property provides room service and a shared lounge for guests.

All rooms in the inn are equipped with a flat-screen TV with satellite channels. Guest rooms at Hotel Semrug include air conditioning and a desk.

Guests at the accommodation can enjoy an Asian breakfast.

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Property type

Hotels

Facilities

Internet – Wifi

Rules

Check In

2:00 PM

Check Out

12:00 AM

Location

Gazchi MFY, Elobod

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Reviews SEMRUG' HOTEL

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The surrounding area does not contain weeds, garbage, fallen leaves, dried grass

Trees and bushes neatly trimmed

In summer (in season) "bright" and beautiful flowers are planted on the territory

In the summer (in season) the irrigation system works

There is no garbage in the parking lot, the stripes indicating parking spaces are clearly visible

The parking area is well illuminated

The light is on on the outdoor sign, in the parking lot, in places where the exterior of the building is illuminated, at the entrance

The exterior walls of the building are clean and in good condition, without cracks or streaks

There are no graffiti or other vandal inscriptions on the walls

Garbage bins are not full (maximum one-third full)

The cladding of the summer pool (if any) is clean, without chips, in good condition

In the pool area (if any) there are clean towels for guests

All signs with the rules of conduct in the pool (if any) are displayed and in good condition

The water in the pool (if any) is clean and clear

The windows at the main entrance are clean, free of color streaks and fingerprints. According to the plan, the windows on the first floor are washed every month, all windows are washed once a year

The pavement and sidewalk at the entrance are cleaned daily, the schedule for cleaning the territory is followed (daily, weekly, etc.)

If necessary, all temporary signs and signs on the territory must be strengthened (not handwritten)

Interior walls, ceilings, vents are clean with no scratches, dents or marks

All wooden interior elements (if any) are clean and polished

All lights are working

All carpets are in good condition. There are no stains or garbage on the carpets, the carpets are not rolled

All furniture in the lobby is clean and in good condition

Chairs and armchairs are clean, in good condition (pay special attention to the backs, legs and armrests)

There is no sticky chewing gum under tables, chairs and on their legs (check randomly at least 5 tables)

Posters, paintings on the walls (if any) are clean, free of dust

All stairs are clean, without visible scratches and chips on the railings and steps

There are at least five "free" (or orthopedic) pillows and blankets in the lobby

Elevators (if any) are clean, well illuminated, no scratches or chips on doors, all floor selection buttons work and are backlit, no stains or garbage on carpets inside

All internal signs and signs are designed according to accepted standards (not handwritten)

Lighting in the public area, fitness center, vending machine area, laundry and public toilets must work around the clock

Fire exits are marked with appropriate signs and are free for passage

Public toilets are clean (floors, walls, ceilings, mirrors, cubicles, toilets and urinals). Toilets without unpleasant odors

The toilets have everything necessary in sufficient quantities (toilet paper, liquid soap, hand wipes, etc.)

All equipment in the toilets is in good working order (locks on the toilet cubicles, hooks for bags, hand dryer)

All reception staff, porters and bellboys wear the same uniform. Uniform in good condition, clean and well ironed

All employees wear badges according to the standards, the names of employees on the badges are well read

Inters wear matching badges

Reception staff work exclusively while standing

All Guests are promptly greeted and recognized in the lobby and at the reception

Looking into eyes and smile to all guests

When solving problems of Guests, the rule "Listen-Apologize-Solve-Thank" is used

In the presence of Guests, there is no communication between employees on personal topics

Each action of employees with the documents of the Guest is explained by the words

There is no big queue or crowd in the lobby and at the counter

Wake-up service is offered to Guests at the time of check-in

The registration log is in place and up to date

Registration and settlement are quick and as friendly as possible to the Guest

Upon check-out, the guest at the counter must wait for an already printed invoice

If the Guest pays by card and fills out the form, you need to provide a pen

All callbacks to Guests are recorded after any contact with reception, housekeeping service, maintenance service, etc. The call to the Guest is carried out no later than 15 minutes after the guest's request (voice messages are not left)

All equipment at the reception is in good working order (computer, scanner, printer, fax, cash register, telephone, bill detector)

There are no foreign objects at the reception desk (personal belongings of employees, etc.)

The number plates are attached to the doors and are in good condition

Entrance carpet is in good condition

Carpet cleaned and free of garbage, not rolled

There are no hairs, threads, stains or burn marks on the carpet

Doorbell in working order

Doorbell socket not scratched

Entrance lamp in good condition

Door lock installed and working properly

The door closer works correctly, the door closes on its own

The door opens and closes smoothly, does not creak

The doors of the room and the bathroom have limiters

Wallpaper in the room in good condition

The peephole is installed, the viewing hole is clean

Master key slot is properly working

A fire evacuation plan hangs prominently on the wall

All light sources are working, there are no burned out lamps

Light dimmers are in good condition and no scratches

No annoying buzzing noise from light dimmers

The lighting in the bathroom is sufficient, not dim

Hot water and strong water pressure from the shower do not leave raids on the shower head

The water from the bathtub and sink flows out quickly, the drain holes are not clogged with garbage and hair

The bathroom is intact, without badly cracked enamel and visible rust

There are no cracks in the sink, all chrome surfaces are clean and shiny

Faucets work properly, water does not drip from closed taps

The mirror in the bathroom is clean, not stained, without color streaks.

No fungus and mold on the bathroom tiles or anywhere else in the bathroom

The bathroom has a tissue holder, hair dryer, towels, toilet paper, soap, shampoo, bath salt, shower cap

Toilet lid closed

Iron and ironing board are in place and in good condition

Walls, beds, armchairs, sofas and other furniture are whole and clean

There is no damage to the furniture visible to the naked eye, all existing minor scratches on the furniture are touched up, tables and chairs do not wobble

All electrical cables are neatly tied up and out of sight if possible.

The control panel is working properly

The clock in the room shows the correct time

TV set to full screen

There are no interference channels on the TV, all "empty" channels are deleted

There are clothes hangers in the wardrobe, with hooks for skirts and trousers

All beds are neatly made with bedspreads that completely cover the surface of the bed and are tucked under the mattress

Mattresses are in good condition

Bed mattresses are turned quarterly

There are no broken or broken items in the room

No visible stains on walls, floors and ceilings

Heating, ventilation and air conditioning are working

The air conditioner does not make noise during operation

Comfortable temperature is set in the room

All cutlery equipment is in working order, the dishes are clean, there is no lipstick on the glasses

Dining table in good condition

Dining furniture intact, clean and polished

All dining furniture sits flat on the floor and does not wobble

If the room is for smokers, there must be a clean ashtray on the table

The lamp on the desk works, the wires are tied up and tucked away

Desktop in good condition, no scratches, polished

Desktop chair in good condition, no wobble

There is a mirror in the room, the mirror is clean and in good condition

The coffee table is in good condition with no chips or scratches

On the coffee table or dining table should be a list of services of the hotel

Curtains (blinds) clean

Windows are clean

Window frames are clean and in good condition

Window sills are in good condition, clean, no scratches

The phone is clean, no stains, in working order. Near the phone is a directory, fax forms, envelopes and letter paper

[Optional] The phone has a Quick Call button to access all necessary services (for example, wake-up service, other requests from Guests, etc.)

[Optional] Access to high-speed Internet (WiFi)

[Optional] The minibar is serviceable and filled with drinks. Combinated bottle opener available

[Optional] First aid kit with medicines

[Optional] "do not disturb" and "can be cleaned" labels are available

The room smells fresh, there are no extraneous and unpleasant odors

All maids are in uniform. Uniform in good condition, clean, not wrinkled, name badges are attached to the uniform

When the Guest is in the room, the maid asks permission for cleaning

The procedure for filing forgotten things is followed

Master keys for accessing numbers are stored in a safe place

Bed linen stocks are controlled

Bleach/cleaners are NOT in room service carts

Carpets with traces of bleach, if any, must be removed (in all areas)

New cleaning carts used as intended, containers used for chemicals (9 or 12 compartments)

Room cleaning begins with disinfection of plumbing

The maids have all the necessary equipment for cleaning

There is a microfiber cloth

There is a window cleaner

There is a separate dust cloth

There is an all-purpose cleaner or spray for wiping surfaces

There is a polish for wooden surfaces

There is a basket for laundry and various things

There is a bag or bucket for garbage collection

Has a broom and a vacuum cleaner

The room service trolleys have a separate compartment for the vacuum cleaner

A separate cloth is used to clean the floor

The restaurant / bar / cafe is clean, tables, chairs, bedside tables, shelves, hoods are clean

Seasonings are poured into salt shakers, sugar bowls are filled

There are at least three trays in each hall

Stations filled with rubbed cutlery, plates and prepared napkins

Cutlery and glasses are rubbed, lie in the designated places

Dirty napkins and tablecloths are handed over to the laundry (morning and evening shift)

All employees are familiar with the stop list for the kitchen and bar

Orders for guests are served on time or slightly ahead of schedule

The log is in place and records that the Guest was notified 5 minutes before food and drink was served

All orders are supplied with additional water

Drinks are closed with caps or plastic lids

Fresh flowers are laid out on the tray, properly selected dishes, seasonings, the layout on the tray meets the standards

Menus with photos of typical dishes offered are located on the tables in the dining area

The tray has a business card that allows Guests to contact the number provided to pick up the tray

The room service includes an overview of the menu and condiments delivered to Guests

Trays for delivering dishes to the rooms are hidden from the eyes of Guests in the corridor

All staff wear the same uniform. The uniform is clean, not rumpled, the hair is gathered, there are no jewelry (except for the wedding ring)

Name badges affixed to uniforms

All employees follow the rules of personal hygiene and the standards of appearance adopted by the hotel

Hall staff in appropriate uniforms. Uniform in good condition, clean, not wrinkled

All employees have badges with legible names on their uniforms

The coffee break area is clean

All cutlery is made of silver or stainless steel (not plastic)

Banquet chairs in good condition with no stains or visible damage

Either all tables are covered with tablecloths, or none is covered

There is a drink station in the hall

All lights are in working order, switches and dimmers are in good working order

Each meeting room is equipped with a special connection that connects directly to reception

Conference rooms that are not used for meetings or negotiations are not empty, but are used for various events

All cardio equipment (treadmills, exercise bikes, ellipsoids) in working order

All trainers are in working order

All trainers are placed optimally in terms of the convenience of training

The water cooler is at least a third full, plastic cups are available

Comfortable temperature in the room

TVs on the walls in working condition

There is a telephone with a quick connection to the reception

Daily newspapers and/or magazines placed on the coffee table

Fitness Center is available 24/7 with an access key

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Member Since Nov 2022

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